退款政策

Change-of-mind returns

We do not offer change-of-mind returns or exchanges. Custom and personalised frames are made to your design and cannot be resold, so please check your artwork, spelling, layout, frame choice and card fit carefully before placing your order.

If your item is made correctly to the design and specifications you approved, a change of mind or an error in the details you supplied does not qualify for a return or refund.

Faulty, damaged or incorrect items

If your order arrives damaged, is faulty, does not match your approved design, or you receive the wrong item, contact us at info@cardmatehub.com.au with your order number, details of the issue and photos where possible. We will assess the issue and provide the remedy required by applicable consumer law.

Your consumer rights

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Nothing in this policy limits rights or remedies available under applicable consumer law. Custom and personalised products are covered by these rights. No fixed return window in this policy limits a valid consumer guarantee claim.

Return arrangements

Please contact us before sending an item back so we can provide the correct return instructions. We will cover reasonable return costs where required by law. Please retain proof of purchase; original packaging is helpful but is not required to exercise your consumer rights.